Gromi support

If you're not safe right now

Gromi is an AI companion, not an emergency service, and it can't call anyone for you.

• Thinking about suicide or self-harm: call or text 988 (Suicide & Crisis Lifeline), or text HOME to 741741 (Crisis Text Line). Both are free and open 24 hours a day.
• Immediate danger to you or someone else: call 911.

Read our crisis protocol.

Email us

The fastest way to reach the Gromi team is info@bygen-ai.com. We read every message and aim to reply within 48 hours.

It helps to include your iOS version, the Gromi version (Settings, at the bottom), and what you were doing when the problem happened. Please don't send us your conversations: we don't need them, and they're yours.

Privacy requests can also go straight to privacy@bygen-ai.com.

Common questions

Where are my conversations stored?

On your iPhone. Your conversations, tasks and memories are kept in the app on your phone, not on our servers. When you ask Gromi something, the parts an answer needs go to our AI providers at that moment and aren't kept. See the Privacy Policy.

Will my conversations come with me to a new iPhone?

Yes, if you set up the new iPhone from an iCloud or computer backup of the old one. Your conversations, tasks and memories come with it, and you sign in again. Deleting the app deletes what's on that phone.

How do I turn Gromi's AI off?

Settings → Gromi's AI → Turn off Gromi's AI. Nothing more is sent to the AI providers. Because Gromi is an AI companion, it then waits at the consent screen until you turn the AI back on, and everything on your iPhone stays where it is. You can still sign out or delete your account from that screen.

How do I delete my account?

Settings → Delete account, or Delete account on the consent screen if you haven't agreed to AI processing. This deletes your account on our servers and everything Gromi keeps on your iPhone. If you signed in with Apple, it also revokes Gromi's access to your Apple ID. It can't be undone. Events Gromi added to your calendar stay there, and you can delete them in your calendar app.

How do I disconnect my calendar?

Settings → Calendar. For Google, you can also remove Gromi's access at myaccount.google.com/permissions.

How do I cancel or manage a subscription?

Gromi doesn't sell subscriptions in the app yet. When it does, they're handled by Apple: open the App Store, tap your profile, then Subscriptions. Deleting the app or your account doesn't cancel a subscription. For refunds, visit reportaproblem.apple.com. We can't issue refunds ourselves.

Gromi said something wrong or upsetting.

Please tell us at info@bygen-ai.com, and describe it in your own words. Gromi is an AI and can make mistakes.

Company

Gromi is made by BYGEN AI Kft., a Hungarian company (VAT 32746763-2-04, seat 5600 Békéscsaba, Lázár utca 3, Hungary). See our Terms and Privacy Policy.