Terms and conditions

Last updated: May 2026

1. Introduction and Acceptance

These Terms and Conditions ("Terms") govern your access to and use of the Gromi iOS application and related services (collectively, the "Service") provided by BYGEN AI Kft. (VAT number: 32746763-2-04, seat: 5600 Békéscsaba, Lázár utca 3, Hungary, "Gromi", "we", "us", "our"), a company incorporated in Hungary.

By creating an account or using the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference.

2. Eligibility

You must be of the age required to form a legally binding contract in your jurisdiction to use the Service. The Service is not directed at children.

By creating an account, you represent and warrant that you meet the eligibility requirements above.

3. Account Registration

To access the Service, you must create an account using a valid email address and password, or via Sign in with Apple, Sign in with Google. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to provide accurate and complete information when registering and to update it if it changes. You must notify us immediately at privacy@bygen-ai.com if you suspect any unauthorised use of your account.

We reserve the right to suspend or terminate accounts that we reasonably believe have been compromised or are being used fraudulently.

4. Subscriptions and Payment

4.1 Subscription Plans

The Service is offered on a subscription basis. Current plans are:

• Weekly subscription — billed every seven days
• Monthly subscription — billed every thirty days

Subscription prices are displayed in the App Store at the time of purchase. All prices include applicable taxes where required by law.

4.2 Billing and Renewal

Subscriptions are processed and managed through Apple's App Store. Payment is charged to your Apple ID account at confirmation of purchase. Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date.

You can manage and cancel your subscription at any time through your Apple ID account settings. Cancellation takes effect at the end of the current billing period; you will retain access to the Service until that date.

4.3 Refunds

All purchases are processed by Apple. Refund requests are subject to Apple's refund policy and must be submitted through Apple. We do not process refunds directly. For assistance, visit Apple's Report a Problem page at reportaproblem.apple.com.

4.4 Price Changes

We may change subscription prices at any time. We will give you reasonable advance notice of any price increase before your next renewal date, and you will have the opportunity to cancel before the new price takes effect.

4.5 Free Trials

We may offer free trial periods from time to time. At the end of a free trial, your subscription will automatically convert to a paid subscription unless you cancel before the trial period ends.

5. Licence to Use the Service

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your personal, non-commercial purposes on iOS devices that you own or control.

You may not: sublicence, sell, resell, or transfer your access to the Service; decompile, reverse-engineer, or attempt to extract the source code of the Service; use the Service to build a competing product or service; use automated means to access or scrape the Service; or use the Service in any way that violates applicable law.

6. Your Content

6.1 Ownership

You retain all ownership rights in the content you create, upload, or submit through the Service, including voice recordings, text notes, images, and any other material ("User Content").

6.2 Licence to Gromi

By submitting User Content, you grant Gromi a limited, worldwide, royalty-free licence to store, process, transcribe, and analyse your User Content solely for the purposes of:

• Providing the Service to you, including generating AI-powered summaries, insights, and companion responses;
• Improving and developing the Service using anonymized and aggregated data derived from User Content, in a form that cannot reasonably be used to identify you or any individual user.

This licence does not permit us to sell your User Content, share it with third parties for their own purposes, or use it to train AI models in a form that is identifiable to you. The licence terminates when you delete your content or your account, subject to any retention periods described in our Privacy Policy.

6.3 Your Responsibilities

You are solely responsible for your User Content and for ensuring that you have the right to submit it. You must not submit content that:

• Violates any applicable law or regulation;
• Infringes the intellectual property, privacy, or other rights of any third party;
• Contains malware, harmful code, or attempts to interfere with the Service;
• Is unlawfully obscene, defamatory, or threatening.

7. AI Companion — Important Limitations

Please read this section carefully.

Gromi's AI companion is a general-purpose productivity tool. Its responses are auto-generated, unreviewed by Gromi staff, and may be inaccurate, incomplete, or unsuitable for your specific circumstances. We do not guarantee their accuracy or suitability for any particular purpose. Output can feel personal and we do our best to make it helpful, but use your own judgment for anything that matters.

8. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not use the Service to:

• Process, store, or transmit data in violation of applicable law, including data protection law;
• Record or capture content without the consent of any third party whose personal data or voice is included;
• Attempt to gain unauthorised access to any part of the Service or its infrastructure;
• Interfere with or disrupt the integrity or performance of the Service;
• Circumvent any technical measures we use to enforce these Terms.

9. Availability and Service Levels

We provide the Service on an "as is" and "as available" basis. We do not guarantee uninterrupted, error-free, or secure access to the Service at all times. We may suspend, modify, or discontinue any part of the Service at any time, with or without notice, for reasons including maintenance, security, or business decisions.

We will use reasonable efforts to notify you in advance of any planned downtime or material changes to the Service where practicable.

10. Intellectual Property

All intellectual property rights in the Service — including the application, its design, software, AI models, and content we produce (other than your User Content) — belong to Gromi or our licensors. Nothing in these Terms transfers any intellectual property rights to you beyond the limited licence in Section 5.

You must not use our name, logo, or trademarks without our prior written consent.

11. Privacy

Our collection and use of your personal data is governed by our Privacy Policy, available at https://www.gromi.me/privacy and within the app. By using the Service, you acknowledge that you have read and understood our Privacy Policy.

12. Third-Party Services

The Service integrates with third-party services including Amazon Web Services, Google Vertex, Railway, Apple Speech Recognition, RevenueCat, Supabase, PostHog, and Sentry. Your use of the Service is subject to those providers' terms and policies where applicable. We are not responsible for the acts or omissions of third-party service providers.

The Service may allow you to connect your Apple Calendar. We are not responsible for the content of your calendar data or for any inaccuracies in how it is reflected in the Service.

13. Disclaimers and Limitation of Liability

13.1 Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Service is provided without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will meet your requirements, be available at any particular time, or be free from errors.

13.2 Limitation of Liability

To the fullest extent permitted by applicable law, Gromi's total liability to you for any claims arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the total fees paid by you to Gromi in the three months preceding the claim, or (b) €50.

Gromi shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of profits, or loss of goodwill, even if we have been advised of the possibility of such damages.

13.3 Consumer Rights

Nothing in these Terms limits or excludes any rights you have as a consumer under applicable mandatory law that cannot be excluded by contract. In particular, if you are a consumer in the European Union, your statutory rights under EU consumer protection law apply in addition to these Terms and will prevail to the extent of any conflict.

14. Indemnification

You agree to indemnify and hold harmless Gromi and its officers, directors, employees, and agents from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Service in violation of these Terms; (b) your User Content; or (c) your violation of any applicable law or the rights of any third party.

15. Term, Suspension, and Termination

15.1 Term

These Terms apply from the date you create your account and continue until your account is terminated.

15.2 Termination by You

You may terminate your account at any time by deleting it within the app at Settings > Delete account, or by contacting us at info@bygen-ai.com. Termination does not entitle you to a refund of any prepaid subscription fees, subject to Section 4.3 and your statutory rights.

15.3 Suspension or Termination by Gromi

We may suspend or terminate your account if we reasonably believe you have materially breached these Terms. Where we intend to terminate your account for breach, we will give you advance written notice by email specifying the breach and a reasonable period to remedy it where the breach is capable of remedy. We may suspend your account immediately and without prior notice where we believe continued access poses a security risk or where required by law.

15.4 Effect of Termination

On termination, your licence to use the Service ends and we will delete your account data as described in our Privacy Policy. Sections 6.1, 7, 10, 13, 14, and 17 survive termination.

16. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by in-app notification or email at least 14 days before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes acceptance. If you do not agree to the updated Terms, you must stop using the Service and may delete your account before the changes take effect.

17. Governing Law and Disputes

These Terms are governed by the laws of Hungary, without regard to its conflict of law provisions.

If you are a consumer resident in a European Union member state, you also benefit from the mandatory consumer protection provisions of your country of residence, which apply in addition to Hungarian law. Nothing in this clause affects your right to bring proceedings in the courts of your country of residence.

We encourage you to contact us first at info@bygen-ai.com to resolve any dispute informally. If a dispute cannot be resolved informally, it shall be submitted to the exclusive jurisdiction of the competent courts of Hungary, subject to the consumer law exception above.

The European Commission provides an online dispute resolution platform for consumers at ec.europa.eu/consumers/odr, which you may use to resolve disputes.

18. General

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right under these Terms does not constitute a waiver of that right. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Gromi regarding the Service and supersede any prior agreements.

We may assign our rights and obligations under these Terms to a successor entity in connection with a merger, acquisition, or sale of assets. You may not assign your rights under these Terms without our written consent.

May 2026